By Zahara Kanchwalla
As 2020 grew to become the 12 months of ‘digital all the things’, leaders and types bolstered their digital content material to construct and preserve relationships with stakeholders. We noticed unprecedented acceleration in digitalisation, e-commerce and distant working. Companies navigated the cycle of reset, restoration and restoration; as did their content material narratives, underpinned by shifts available in the market, buyer preferences, financial panorama and societal wants.
In 2021, amid the persevering with uncertainty, leveraging content material to create worth is crucial. I see particular person leaders and company manufacturers growing their investments in digital belongings and social media content material as per the next developments:
Elevated C-level communication on social media
90% of economic readers and 80% of staff anticipate to listen to from a CEO on social media throughout a disaster, in response to Brunswick’s Related Management analysis. Completely different stakeholders have totally different expectations of CXOs. Prospects anticipate the identical service remotely. Staff need reassurance as they work in isolation from dwelling; shareholders search efficiency. C-level leaders stepped up their inner and exterior communication, together with social media advocacy, in the course of the pandemic. A outstanding instance is that of Goldman Sachs’ chairman & CEO leveraging LinkedIn to tell, encourage and affect others about security and well being, supporting frontline staff, adjusting to the brand new regular and the significance of psychological well being. Messages round prioritising workforce well-being led to elevated productiveness, innovation, and work-life steadiness.
Renewed concentrate on authenticity
With extra companies investing in digital content material, there’s extra noise on the market than ever. This clearly brings the concentrate on authenticity and thought management. Being actual in your conversations and issues is the important thing to interact stakeholders. Authenticity can assist lower via the noise shortly in a cluttered house. In case your content material is real and relatable, readers belief you, worth your recommendation, and purchase your services and products. The proper tone for these instances is genuine, not opportunistic. Prospects don’t like being pushed with salesy content material when searching for solutions. Deal with sharing actual experiences, reporting on details, and giving insights and data to learn and educate your audiences. Manufacturers resembling PepsiCo, Unilever and Nestle shared affect tales and academic Covid-19 assets with audiences.
Being open about vulnerabilities
2020 noticed extra leaders embrace vulnerability brazenly. Extra folks engaged in calls and webinars, with their kids and pets enjoying within the background. Many shared their very own challenges of working remotely. Leaders grounded in actuality fuelled extra strong relationships and efficiency. As an example, one of many LinkedIn Prime Voices 2020, Radhika Gupta, MD and CEO, Edelweiss AMC, shared her innermost ideas and emotions with experiences from her journey and difficult realities, like job loss, that leaders typically don’t discuss brazenly about.
Leaders had been okay with not having all of the solutions. They had been okay with not being okay. Most likely it was the unprecedented and common nature of the disaster that made leaders open to being publicly susceptible.
Discovering a helpful pivot
In an unpredictable surroundings, the outlook and views that totally different organisations took, formed conversations. Manufacturers that discovered a constructive, helpful pivot to craft useful content material, created an affect. Manufacturers that selected to not feed concern, by focussing on connections not isolation, on hope not hypothesis, on compassion not variations, emerged winners. Examples like Nike’s Play inside, play for the world and Lego’s #BeAHero campaigns stood out.
Focussing on actual tales
Whether or not it was to encourage staff, construct confidence or reveal ESG-driven conduct, discovering untold tales from stakeholder experiences required manufacturers to dig deep internally. Tales of straightforward acts of kindness from staff, of leveraging expertise to thrive, or supporting communities — true tales went a great distance in reinforcing belief. Private observations and tales of hope, fostering new connections just about and receiving care and compassion made for highly effective content material.
The creator is co-founder and CEO, Ceremony KnowledgeLabs